Refund Policy

If you are not satisfied with your item, please contact us by email first. Unauthorized returns will not be accepted. All returned merchandise must be unworn, unwashed, original lace (uncut), original texture (unscattered), and still have the original packaging and gifts attached.

Please remind:

1. If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee varies depending on the express company you choose.

If the goods you received are damaged or incorrect due to our faults, the consumer will not pay the shipping cost for this reason. We do not charge you any restocking fee.

2. Returned items must be unworn, unwashed, uncut and unstyled (free of makeup, deodorant or scuff marks) with the product packaging and gifts attached. Defective items must be reported via email within 30 days of receipt. If not reported, we will not issue a credit. If you received an incorrect item, please contact us within 30 days of receipt of your package. Email:best@baisihair.com .

3. Customers will only pay one time at most for shipping cost (this includes returns); No restocking to be charged to consumers for returning the product. If the return is due to the buyer's problem. We do not provide return shipping labels. Restocking fees will be charged on orders refused by the customer at the time of delivery or returned due to an "undeliverable" address. Upon delivery, unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.

Repay:

1. If the return is due to our problems (such as: wrong products), we will give you a full refund;

2. As soon as your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, contact us in advance.

3. If you have any problems with the order/products/payment,   contact us first. If you return the items without informing us in advance, or there is no reason to dispute, we will not provide your full refund according to the policy.

Cancellation and exchange:

You can cancel your order/item within 2 hours by customer service email (best@baisihair.com ). If 2 hours later, it is not sure that you can cancel your order successfully.

We accept order cancellation before shipping. If the order is cancelled, you will receive a full refund. If the product is already shipped, we will not be able to change/cancel it for you.

If the item on your order is shipped to France but you receive the same item, please email us atbest@baisihair.com avec return information.

Rights reserved regarding returns:

We reserve the right to define and limit, refuse and/or reject only returns at any time due to:

1. a history of irregular or excessive returns;

2. A history of irregular or excessive returns involving worn, altered, laundered, damaged or missing items.

3. Potential fraudulent or criminal activity.

Incorrect items sent to us will be considered returned upon receipt.

Excessive Returns: Our Customer Protection Team also handles situations where a customer return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will contact you to discuss the situation and work with you to resolve the issue or determine if we should refuse service in the future. While we never want to turn away a customer, we must ensure the safety, well-being, and comfort of all customers around the world.